Refund and Returns Policy

Overview

Boarding and Daycare

Refund Policy

Thank you for choosing The Lovable Dogs Club for your pet’s boarding needs. We strive to provide excellent care and service for your furry friends. Please read our refund policy carefully to understand your rights and responsibilities.

1. Reservation Deposits:

• To secure your pet’s reservation, a non-refundable deposit is required at the time of booking.
• The deposit amount will be communicated to you during the reservation process and is typically a percentage of the total boarding/daycare fee.

2. Cancellations:

• If you need to cancel your pet’s reservation, please notify us at least [2] days in advance to receive a partial refund of the boarding/daycare fee.
• Cancellations made within [1] day of the scheduled arrival date will not be eligible for a refund of the boarding fee.
• The reservation deposit is non-refundable under all circumstances.

3. Early Departures:

• No refunds will be provided for early departures or if you choose to pick up your pet before the scheduled departure date.

4. Emergency Situations:

• In the event of a verifiable emergency that prevents your pet from staying with us, we will assess the situation on a case-by-case basis to determine if a refund or credit can be issued.

5. No-Show Policy:

• If you fail to notify us of your cancellation and do not check your pet in on the scheduled arrival date, the entire boarding fee will be forfeited.

6. Refunds Processing:

• Refunds, when applicable, will be processed within [7] business days from the date of the cancellation.

7. Changes to Reservation Dates:

• Changes to reservation dates are subject to availability and must be made at least [1] day in advance. Changes made within [1] day of the scheduled arrival date may incur additional charges.

8. No Refund for Unused Services:

• No refunds will be provided for any unused portion of the boarding/daycare services if your pet is picked up before the scheduled departure date.

9. Non-Transferable Deposits:

• Reservation deposits are non-transferable and can only be used for the original reservation.

By making a reservation with The Lovable Dogs Club, you acknowledge that you have read, understood, and agree to abide by this refund policy. We appreciate your understanding and cooperation.

If you have any questions or concerns about our refund policy, please feel free to contact us at [4704870521] or [6785497623].

Thank you for choosing The Lovable Dogs Club for your pet’s boarding/daycare needs!

Thank you for choosing The Lovable Dogs Club for your pet grooming needs. We are committed to providing excellent service for your beloved pets. Please read our refund policy carefully to understand your rights and responsibilities.

1. Appointment Cancellations:

• Clients are required to provide at least [2] hours/days notice for appointment cancellations.
• Cancellations made within [48] hours/days of the scheduled appointment may be subject to a cancellation fee.

2. No-Show Policy:

• If you fail to show up for your scheduled grooming appointment without prior notice, you may be charged a no-show fee.
• Persistent no-shows may result in the requirement of a pre-paid deposit for future appointments.

3. Late Arrivals:

• We understand that unforeseen circumstances may cause you to arrive late. However, to ensure the quality and timely service for all our clients, arriving more than [10] minutes late may result in a shortened grooming session or rescheduling.

4. Quality Assurance:

• We take pride in our grooming services, and if you are dissatisfied with the grooming service provided, please notify us within [1] hour of the service. We will do our best to address and resolve any concerns.
• Refunds are not issued for completed grooming services. However, we may offer complimentary touch-ups or discounts for future services based on the circumstances.

5. Health or Behavioral Issues:

• If your pet exhibits aggressive behavior or has health issues that prevent us from completing the grooming session, a partial grooming fee may still apply.
• We prioritize the safety and well-being of both our groomers and your pets.

6. Emergency Situations:

• In the event of an emergency that prevents us from providing the grooming service, we will work with you to reschedule or provide a refund.

7. Grooming Supplies and Products:

• We do not offer refunds for grooming supplies or products purchased.

By scheduling an appointment with The Lovable Dogs Club, you acknowledge that you have read, understood, and agree to abide by this refund policy. We appreciate your understanding and cooperation.

Thank you for choosing The Lovable Dogs Club for your pet grooming needs!

Shipping returns

To return your product, you should mail your product to: 3210 Hopeland Industrial Dr Ste 100 Powder Springs, Ga 30127

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at theldclub20@gmail.com for questions related to refunds and returns.